Policies
Booking Policies
Our appointments are unhurried and one-to-one, so each booking reserves time for you alone. These policies keep things fair for every client.
Deposits and Payment
- A 30% deposit is required to secure all treatments.
- The New Client Consultation must be paid in full at booking.
- Deposits are paid by bank transfer within 12 hours of booking. Payment details are sent by the front desk.
- Your deposit is deducted from the treatment total on the day.
Changes and Cancellations
- Any change or cancellation must be made at least 24 hours before the appointment.
- Cancellations or changes made with 24 hours' notice or more receive a credit or a refund.
- Appointments can be rescheduled free of charge twice, with 24 hours' notice or more. A third reschedule forfeits the deposit.
Late Cancellations and No-Shows
- Cancellations or changes with less than 24 hours' notice, and no-shows, forfeit the deposit.
- Exceptions for genuine emergencies are at the studio's discretion.
Before Your Treatment
- Please disclose all prescription skincare before booking peels or microneedling. Some prescriptions must be paused beforehand.
Prices
- All prices include 7.5% VAT.
Need to Change an Appointment?
Contact the front desk on +234 707 980 0000, by WhatsApp, or at frontdesk@mosiskin.com.